Legal

Legal & Policies

GÜÜR LLC · Ulaanbaatar, Mongolia · Last updated April 2026

Every document below is incorporated into the GÜÜR Services Agreement by reference. Where any policy conflicts with the main agreement or Schedule A, the agreement and Schedule A take precedence in that order.

For Everyone

Cancellation & Refund Policy

Grace period, the four host cancellation options, excused cancellations, and GÜÜR Credit terms.

Community Guidelines

Standards for hosts, guests, vendors, and attendees — and the Good Neighbour Policy.

Fees Overview

How booking prices are built: booking price, cleaning fee, add-ons, service fees, VAT, and e-Barimt.

Privacy Notice

What personal information we collect, how we use it, and your rights under Mongolian data-protection law.

Cookie Notice

The four cookie categories we use, your consent rights, and how to manage preferences.

For Hosts

Dispute Resolution System

How Hosts request additional charges after a booking, the 72-hour Damages Claim window, and GÜÜR’s 4-Tier dispute escalation process.

Standard Cleaning Protocol

The minimum cleaning standard every host must meet before each booking.

Mandatory Law

Schedule A — Mongolian-Law Provisions

Mandatory provisions that prevail over any inconsistent term in the services agreement.