Trust & Safety
Every booking,
backed end-to-end.
Supplementary liability insurance for hosts. Verified guests. A clear dispute process, and a real team in Ulaanbaatar when something needs a human.
The three pillars
What every GÜÜR booking includes.
Host liability insurance
Every confirmed booking includes supplementary general liability coverage up to ₮500 million per occurrence (₮500 million aggregate), backed by Amar Insurance. Slips, spills, third-party accidents — covered.
Dispute resolution
If a guest damages your space or owes overtime, file a claim within 72 hours; our Support and Disputes teams review the evidence and can enforce collection, with external mediation for complex cases.
Trust & safety team
Real people in Ulaanbaatar pick up — in Mongolian or English — for everything from lost keys to noise complaints.
The fine print, in plain Mongolian and English
Standards we hold every booking to.
Verified hosts and guests
Every host signs an agreement and submits ID. Every guest verifies a phone number and email before they can request a booking.
Secure payments
Payments are held by GÜÜR and only released to the host after the event begins. Cards never touch the host directly.
Clear cancellation policy
Hosts pick from four cancellation policies up front. Guests see exactly what they will be refunded before they pay — no surprises either way.
Common questions
Things people ask us most.
- What does GÜÜR insurance actually cover?
- Bodily injury and third-party property damage claims that arise during a confirmed booking, up to ₮500 million per occurrence (₮500 million aggregate), backed by Amar Insurance. Pre-existing damage and intentional acts are not covered. This is third-party liability cover — guest-caused damage to your own space is handled through dispute resolution (below).
- What happens if a guest damages the space?
- The host reports it within 72 hours of the event with photos and receipts, and GÜÜR raises the charge against the guest. If the guest disputes it, our Support and Disputes teams review the evidence, with external mediation for complex cases. GÜÜR does not provide a property damage guarantee for your own space — our process helps you recover substantiated costs from the guest, and hosts should carry their own property insurance.
- How do I report a problem during a booking?
- Tap "Get help" inside any booking in your dashboard, or call +976 7000 0000. Our team is available 24/7 and aims to respond within 5 minutes.
- How are guests verified?
- Guests must verify a Mongolian phone number and a working email. For larger bookings, hosts can require additional ID before confirming.
Need to talk to someone?
Our Ulaanbaatar team is on call 24/7. Whether you're in the middle of an event or planning one, we pick up.